Great Lakes Technologies

August 6, 2014
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Finding the best voice communication fit for your business is easy with FLTG.

For organizations large and small, Finger Lakes Technologies Group offers a voice service solution for your business. Choose from local, long distance and toll-free calling options to handle your daily voice communication needs, stay connected to your customers and expand your business.

Local Service
Select a local service plan based on your individual calling needs. Several popular calling features are available for you to choose from, including caller ID, call waiting, three-way calling, call forwarding and more!

Long Distance
You will receive clear connections and unparalleled quality with our long distance service. We offer different plans based on your needs so you can stay connected at competitive prices.*

Toll Free Service
Conduct business nationwide with toll free service from FLTG. You will be able to take advantage of the great rates you enjoy on long distance calling on all incoming calls. FLTG can order a new number for you or move your number to our service.

Voice Mail
People have become increasingly reliant on voice mail in today's communications frenzy. FLTG voice mail gives you messaging functionality, making your life more productive and efficient.

Phone Systems
Your telephone system is more than a line between the caller and your company - it makes connections, takes messages, facilitates meetings,
communicates information on your products and collects data on your business. Finger Lakes Technologies Group is a known innovator in IP telephone systems. We were the first firm in New York State to install Cisco IP Telephony Systems and are committed to providing the newest, most flexible telephone solutions for your calling needs.

Audio Conferencing
Audio conferencing solutions from FLTG allow you to carry out effective conferencing at anytime, from anywhere! With a variety of easy-to-use features, our services are designed to make audio conferencing a fast and easy way for your business to stay connected. FLTG's audio conferencing services also complement our WebEx service (see below).

Video Conferencing
With video conferencing solutions from FLTG, you can add a visual component to audio conferencing, helping to maximize participants' interest and understanding of your meeting's content. Our flexible, easy-to-use video conferencing systems are offered over IP on your existing network or via the internet, and are multi-media capable (including PowerPoint, document sharing and DVD and/or video streaming). FLTG can offer a satisfying, secure and cost-effective solution for any type of organization.

WebEx Meetings
Cisco WebEx Meetings is a web-based service, offered through FLTG, that combines real-time desktop sharing with phone conferencing, enabling all parties to view presentation materials while listening to a call. WebEx can be used from any computer, as well as your iPhone, Blackberry or other WiFi or 3G-enabled mobile device. No matter the dynamic of your organization, FLTG will provide a WebEx solution with a high level of performance, reliability and security. Installation is simple - just log-in to your account to start or schedule a session. Participants do not need to be WebEx subscribers to join you! Ask us about a free trial.

CommPortal
Your expectations and needs have changed - you interact with web-connected services on a daily basis. Why should your phone service be any different? CommPortal redefines that way you interact with your telephone services and allows you to communicate differently with your contacts.
CommPortal is a web interface that allows you to manager your call features, contacts and voice mail from one place. CommPortal can be accessed from any PC or Tablet device.

CommPortal Assistant
CommPortal Assistant is a software client that runs on your PC and augments the standard CommPortal web features with pop-ups, desktop tool bars & more. CommPortal Assistant delivery instant access to your contacts, voice mails and call rules without having to login to the web interface.

Auto Attendant Options
Easy Attendant
Easy Attendant service offers powerful capabilities for meeting the needs of your customers, improving the productivity of your employees, and controlling costs.
Similar to a live operator, Easy Attendant directs incoming callers to the appropriate department or employee. Ensure your customers' calls will be handled effectively 24 hours a day, 7 days a week. |
Take Control of your inbound calls with a host of features - all are easily managed through our web-based CommPortal or by your telephone phone.
Business administrators can easily configure a menu to be played to their callers-– for example: "Welcome to Bob's Tires. To hear directions to our store, press 1. To hear our opening hours, press 2. If you know the extension of the person you're trying to reach, press 3, and then enter the extension followed by the pound key. Or, to reach an operator, please press 0."
Depending on the options that the business wishes to offer, callers can use their telephone keypad to:

  • Listen to recorded messages
  • Transfer to specific departments or individuals including the ability to dial by extension
  • Transfer directly to a voicemail account and leave a message

Premium Attendant
Premium Attendant service offers powerful capabilities for meeting the needs of your customers, improving the productivity of your employees, and controlling costs. Engineered to simulate a live operator, Premium Attendant directs incoming callers to the appropriate department or employee. Ensure your customers' calls will be handled effectively 24 hours a day, 7 days a week. Take Control of your inbound calls with a host of features easily managed through your phone or our web-based CommPortal.

  • Multi-Level Menus - Allow callers to select from a list of options that directs their call to the most appropriate person or department. 150 fully-customizable multi-level menus offer intuitive, consistent navigation for your callers for even the largest organizations.
  • Flexible Announcement Presentatio- — Create different announcements and menus on dem-nd — for outside business hours or during weekends and holidays
  • Dial-By-Name or Exte-sion — Enable callers to identify and dial organizations or individuals directly by simply entering the first few letters of their names or extension. The option to transfer directly to a voice mailbox further reduces the need for a live receptionist.
  • Easy Set-Up and Adminis-ration — Configure and monitor your Premium Attendant through CommPortal or by phone. Benefit from multiple administration options to configure schedules, recordings, and call trees.

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